FAQ
Can we use your products as hot and cold press?
- There is no distinction between hot or cold printing in our products. You can use it in both ways.
I want to have a plate made, what files do I need to send you?
- After determining your design, you can send it to us as .PDF .EPS or .DXF.
I want to have a plate made, what size do you think I should use?
- There is no standard for cliché dimensions. Therefore, we recommend that you print your logo on an A4 paper, observe it on the product and decide on the size accordingly.
I am using a machine of brand "X". Will your products work on this machine?
- You can use our products in any machine. In order for us to make the product you purchased compatible with the machine you use, you must write the machine name in the "Order Note" section in the "Cart" section after creating the order. Otherwise, the product will be delivered to you as standard.
I Ordered a Letter Set or Stamp, When Will It Be Shipped?
- As BrassAllure, the letter sets and stencils we offer to our valued customers are not stocked products, but are custom-made upon order. This approach has been adopted to ensure that each product is produced in accordance with high quality standards and meets the exact needs of our customers.
Why Special Production?
-Letter sets and stencils are in the category of customizable products. Since each of our customers has different needs and expectations, we prefer to produce on order rather than a standard stock management. Thanks to this method, we can offer our customers the highest quality products that are completely tailored to their needs.
Production Process
-After you place your order, our expert team makes a detailed evaluation and starts the production process according to your desired specifications. Letter sets and cliches made of high quality brass material are meticulously processed and prepared with care. Quality control stages are applied with great care during the production process, so that each order is delivered to you within 10 business days.